Frequently Asked Questions
Orders & Delivery
1. How long does it take for my plants to be delivered?
We aim for a delivery time of 1-3 business days . You will receive a track & trace code as soon as your order has been shipped.
2. How are the plants packaged?
Our plants are carefully packed in sturdy boxes so they arrive in perfect condition.
3. Can I return my order?
Plants are living products and cannot be returned. If anything is wrong, please contact us within 48 hours of receipt.
Caring for houseplants
4. How much water does my houseplant need?
This varies by plant. Generally speaking, it's better to give them too little water than too much . See our care tips for each plant on the product page.
5. My plant has yellow leaves, what now?
This could be due to too much water, too little light, or a nutrient deficiency. Check the location and adjust the care accordingly. This varies from plant to plant.
6. Which houseplant is easy to maintain?
Plants like Sansevieria, Zamioculcas (ZZ plant) and Pothos are perfect for beginners.
7. Can my houseplant be placed in direct sunlight?
Not all houseplants tolerate direct sunlight. Check the product page for the correct location.
Care of garden plants
8. When should I prune my garden plants?
This varies per plant. Check our pruning calendar for a handy overview.
9. How do I protect my plants from frost?
Use fleece or move frost-sensitive plants to a sheltered spot.
10. Which garden plants are winter hardy?
Plants such as Lavender, Hydrangea and Boxwood are very resistant to cold.
11. How often should I fertilize my garden plants?
Once a month during the growing season (spring and summer). Use a fertilizer appropriate for the plant species.