Veel gestelde vragen

What currency are the prices on the site in?
All prices are in USD.

I just placed an order, when will it be shipped?
We do our best to ship items as soon as possible. Please allow 4-7 days for production time to ship your order, average shipping time is 6-12 days.
Tracking numbers are updated 3-5 days after your order has SHIPPED. If you do not have a tracking number after 7 business days, please email us at planttodayonline@gmail.com.

I am not happy with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we receive the product we will refund the full amount of your original purchase. Please include a name and order number on the returned packages. Please note: If your package is in transit, you will have to wait until it arrives and return it before you can receive a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already been shipped, use our easy returns system to get a full refund.

I entered an incorrect address, what should I do now?
If you have entered an incorrect address or have automatically filled in an incorrect address, simply reply to your order confirmation email and confirm. After double checking if the address you entered is incorrect, you can email us at planttodayonline@gmail.com. If the address you entered is incorrect, we can change the address to the correct address within 24 hours. No refunds will be given after 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we ship worldwide from different distribution centers depending on your location. Average shipping time is 6-12 business days.

I have a question that wasn't answered, can you help me?

Absolutely! We are here to help you make your home beautiful! Send us an email at planttodayonline@gmail.com and we will be happy to help you in any way we can.
We are receiving a large number of emails. For a quick response, please include your order number and describe the problem clearly. Thank you.